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How Manhattan Tech Support Helps You Achieve Your KPIs

svg%3E - How Manhattan Tech Support Helps You Achieve Your KPIsSeptember 15, 2020svg%3E - How Manhattan Tech Support Helps You Achieve Your KPIsLong island Tech Strengthen

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The ways in which organizations get pleasure from custom designed, dependable aligned expertise isn’t summary; its advantages are simply outlined and tracked. With 3 devoted divisions, the Long island Tech Strengthen group delivers bottom-line advantages to corporations in 3 similarly necessary spaces: cybersecurity and compliance, virtual technique and transformation, and IT reinforce services and products.

svg%3E - How Manhattan Tech Support Helps You Achieve Your KPIs

Business Enjoy That Is helping You Decide Significant KPIs

A important first step in forming a partnership is to first outline the phrases of luck. Every company has its personal objectives and calls for expertise that’s aligned with the ones objectives. With out right kind alignment, corporations might glance to the fallacious KPIs to decide luck, leading to wasted funds or effort.

That can assist you accomplish that alignment, we commence each and every engagement with an intensive onsite overview of your expertise and trade processes. Performed by means of our senior engineers, this audit is helping disclose spaces of inefficiency whilst giving us a chance to higher perceive your other people and corporate tradition.

Subsequent, our group will permit you to determine the KPIs which can be maximum related on your objectives. Those KPIs is helping information our later paintings and provides you with a transparent sense of ways our partnership is contributing on your luck.

Our onboarding audit resolves long-standing problems and defines your KPIs.

  • Find inefficient, siloed techniques and instrument
  • Establish cybersecurity and compliance shortcomings
  • Counsel answers to streamline trade processes
  • Beef up expertise techniques to higher carrier consumers

Loyal Generation That Frees You from Worry

Community uptime refers to how a lot of the time your expertise techniques are totally operational, whilst availability, frequently measured as a proportion, presentations you ways constantly services and products are being introduced to end-users. Each are necessary KPIs for figuring out the affect of a expertise reinforce answer and are central measurements of our luck.

The usage of our state of the art community operation middle (NOC), the Long island Tech Strengthen group measures no longer simply community uptime and availability, however a complete checklist of KPIs that display the full well being of your atmosphere. Those KPIs, which might be the topic of normal sit-down overview along with your stakeholders, assist us reinforce the dependability of your community, whilst additionally enabling us to supply higher carrier.

  • Utility efficiency
  • Community usage
  • Telecommunications jittery and latency
  • Assist table ticketing and factor solution

Crisis restoration and trade continuity services and products

Industry continuity (BC) and crisis restoration (DC) answers are crucial on this technology-driven generation of the monetary services and products trade. Community apparatus failure, cyberattack, or even worker error may just all motive catastrophic damages should you don’t have a transparent, well-rehearsed plan for restoration.

With a long time of enjoy development crisis restoration and trade continuity answers for the finance group, we all know which KPIs are easiest suited for measuring luck. We’ll use the ones KPIs to lead the design and deployment of a DR and BC answer that covers every of your key techniques.

Listed here are simply some of the related KPIs our group permit you to reinforce

  • Restoration time goal (RTO)
  • Restoration level goals (RPO)
  • Trying out and simulation metrics
  • Time to BC and DR plan updates

Beef up Your Cybersecurity Protections with Knowledge

Knowledge can give nice perception into the effectiveness of your cybersecurity and compliance efforts, particularly within the arms of a known professional like Kaytuso, Long island Tech Strengthen’s cybersecurity department.

The Kaytuso group will permit you to outline safety KPIs which can be related to your small business, then supply ongoing tracking of the ones KPIs to verify they keep related to your small business, and throughout the goals that we’ve mentioned along with your management.

How do you measure cybersecurity preparedness?

Your community is a sprawling selection of cloud gadgets, cellular gadgets, PCs, servers, and extra. Having data-driven way to measuring and scoring your stage of cybersecurity readiness is helping you put more practical safety objectives

Common vulnerability scanning from Kaytuso, Long island Tech Strengthen’s devoted cybersecurity department, is helping you find a variety of unidentified gadgets to your community and in finding instrument that wishes updating — each which provide a significant safety vulnerability.

Different cybersecurity KPIs that Kaytuso permit you to arrange come with

  • Overall collection of cybersecurity occasions
  • Price in step with cybersecurity incident
  • Imply Time to Discover (MTTD) and Imply Time to Unravel (MTTR)
  • Patching and replace cadences
  • KPIs for cloud dealer control and safety

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Higher Gauge Consumer Enjoy and Delight

A brand new, data-driven monetary services and products panorama has made it more uncomplicated than ever so that you can perceive your consumers and supply them a greater buyer enjoy. The drawback of this being, that now they be expecting a greater buyer enjoy!

Expectancies for customer support, constant branding, person interface design, and the entire different facets of that make up the client enjoy have higher dramatically lately. Actually, analysis from Kantar presentations that buyer enjoy is the following giant aggressive merit, serving to them cross-sell their services and products and acquire the next percentage of deposits.

The Advantages of a Fashionable Industry Intelligence Techniques
Industry intelligence (BI) techniques empower your company with the following stage of industrial reporting. Long gone are the times of passing clunky, error-prone spreadsheets backward and forward by means of e-mail. Nowadays’s BI platforms be offering the facility to collect and visualize records in real-time, enabling you to stay your group fascinated by consumer pleasure metrics with remarkable readability.

Long island Tech Strengthen and its devoted virtual transformation department, Exceed Virtual, can assist information you thru all of the advanced procedure of creating an absolutely custom designed trade intelligence (BI) answer.

Ingest records from your entire programs
Gadgets and programs like internet sites, buyer portals, and e-mail techniques, are generating treasured buyer records, however many fiscal companies are failing to totally notice the aggressive merit on this records.

Our group will you strategically acquire records from all over your company to construct an information warehouse that gives constant perception into your corporate’s KPIs

Visualize records conveniently
Microsoft Energy BI and different identical techniques permit your team of workers to create informative, sexy graphs, diagrams, and charts conveniently, dropping gentle on necessary customer support KPIs.

Percentage and collaborate
Hanging buyer enjoy records into shareable, real-time dashboards permits your group to stick at the similar web page and rally round corporate objectives, with out time-wasting again and e-mail exchanges.

Knowledge Force Generation Strengthen for Finance

There’s no alternative for having the advantage of a expertise spouse who has specialised talents to satisfy the desires of your company. It’s even higher when that spouse can assist supply quantifiable evidence of the numerous ways in which your expertise helps you reach your objectives.

Monetary companies taking a look to reinforce their expertise, building up duty, and fortify decision-making processes will have to name us to determine extra. Our pleasant group of mavens is keen that can assist you information you thru our answers and permit you to perceive the bottom-line receive advantages they may be able to.

To talk with our group, you’ll both name us at 212-299-7673 or e-mail us at [email protected] We look ahead to talking with you!



Kaytuso – the cybersecurity & regulatory compliance department of ManhattanTechSupport.com LLC.

Exceed Virtual – the customized instrument construction and trade intelligence answers department of ManhattanTechSupport.com LLC


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